Privacy Policy

1. Data Points Gathered from Institutional Clients

To manage corporate accounts and facilitate matching protocols, the App collects:

• Corporate & Brand Identity: Legal business name, hotel property name, GSTIN (Goods and Services Tax Identification Number), registered corporate address, and billing coordinates.
• Authorized Personnel Data: Full names, enterprise email IDs, direct phone numbers, and job titles of managers, chefs, or banquet coordinators authorized to create bookings.
• Operational & Transactional Metadata: Venue geolocations via Google Places, custom venue notes, specific event dress codes, historical booking logs, and payment/invoice tracking histories.

2. Processing Mandates & Shared Visibility Limits

• Operational Disclosures: To execute the service, Servouz shares authorized hotel contact names, specific property addresses, and venue notes with the matched Service Partner via the Partner App once an assignment enters the lock-in state.
• Data Security Boundaries: All hotel payment credentials, transactional parameters, and invoicing logs are routed through encrypted pipelines via Razorpay and AWS secure database instances. Servouz restricts data processing exclusively to booking fulfillment, internal performance reviews, and statutory tax reporting under Indian law.

3. Data Retention

Servouz shall retain personal information only for as long as reasonably necessary to fulfil onboarding, booking management, compliance, dispute resolution, fraud prevention, payment processing, accounting, legal, regulatory, and operational obligations.

Data that is no longer required may be deleted, anonymized, archived, or securely destroyed in accordance with applicable law and internal retention schedules.

4. Data Subject Rights

Subject to applicable law, Hotels or their representatives may request access to, correction of, updating of, or deletion of inaccurate personal information by contacting Servouz through designated support channels.

Requests shall be processed within commercially reasonable timelines, subject to legal, compliance, fraud prevention, accounting, taxation, dispute resolution, and contractual retention requirements.

Hotels may update or modify their profile information through the App. Certain changes may require additional verification before becoming effective.

Hotels may request deletion of their account at any time. Upon successful account deletion, access to the Platform shall be permanently revoked. However, Servouz may retain certain information where required for legal, regulatory, tax, fraud prevention, accounting, security, or dispute resolution purposes.

5. Consent Withdrawal

Where consent forms the basis of processing, Hotels may withdraw such consent at any time by contacting Servouz.

Withdrawal of consent may impact the availability of certain platform features, including booking eligibility, geolocation-based matching, identity verification, payment processing capabilities, and continued access to the Platform.

6. Use of Third Party Services

Servouz utilizes trusted third-party service providers to facilitate Platform functionality, including:

• Firebase: Push notifications, authentication support, analytics, and application performance monitoring.
• Razorpay: Payment processing, billing, invoicing, and transaction management.
• Google Places API: Address validation, venue identification, and geolocation services.
• AWS (Amazon Web Services): Cloud hosting, database management, storage infrastructure, and security services.

These third-party providers process information only to the extent necessary to provide their services and are contractually or legally required to maintain appropriate security and confidentiality standards.